Telco & Media

Communications and media solutions and services that are based on innovation, technology, and leadership and which place top priority on customer value

LG CNS's Telecommunications and Media Services

Based on our leadership in digital technology, we provide total IT services from IT diagnosis, consulting, infrastructure building, and applications development to supply of self-developed solutions for the overall telecommunications, broadcasting, and media industries. We are recognized as the number one company in the open SI market for telecommunications and media based on our industry-specialized, extensive IT system construction and operation expertise. In addition, we are recognized as the best IT partner in the 5G era with our successful commercialization of 5G in IT service for the first time in the world in 2019.

  • We provide clients the competive differentiation they need for their businesses with IT leadership.

    We succeeded in establishing business support system (BSS) and operations support system (OSS) systems that integrate wired and wireless communications for telecommunications companies for the first time in Korea. We develop digital technology platforms (cloud, AI, big data & analysis, IoT, blockchain) and plan, develop, and operate ICT convergence services to provide differentiated services for clients’ businesses with our insights and IT and digital technology capabilities in not only the telecommunications and media industries but also in industries and services that converge with such industries.

  • We use continuous innovation and technology-oriented thinking to provide value to our clients.

    We began leading innovation in the Korean media market with downloadable CAS (Conditional Access System), Android STB, and Cloud TV . Today with AI and big data, and other technologies we continue to innovate value for our customers with messenger-based ordering, smart stores, smart contact centers, and other online-to-offline (O2O) services.

  • In the 5G era, we are best choice of partners to improve digital innovation.

    Your IT partners are a crucial factor in your business success as all we do becomes more and more connected and the boundaries beteween competition, convergence and cooperation begin to blur. LG CNS was selected as a partner for integrated development and operation of the LG U+ data service thanks to its leadership in ICBM (IoT, Cloud, Big data, Mobile) technologies and its capability to develop proprietary solutions. It is also recognized as the provider of tablet terminals and Software Development Kit(SDK) development partner for Pepper, the humanoid robot manufactured by Japan’s Softbank. LG CNS supports digital transformation that will bring about innovation of customers' products, processes, and business models based on advanced digital technology capabilities.

Service Overview

  • 01

    IT diagnosis and consulting services for the overall telecommunications and media industry

    We provide services such as IT governance, IT service diagnosis, and IT master plan establishment.

  • 02

    System Integration (SI) and IT Outsourcing (ITO) of systems and services for the whole telecommunications and media industry

    We provide the service of building general systems for telecommunications, broadcasting, and paid broadcasting companies and the total service of establishing and operating systems specializing in industries such as BSS and OSS for telecommunications companies and digital broadcasting systems for terrestrial stations.

  • 03

    Self-developed solutions based on practical and hard earned IT experience

    LG CNS develops and supplies its own solutions for reduced costs and enhanced competitiveness for customers.

    Communication Solutions
    We provide data service platforms including OSS solutions and platforms for big data, mobile advertising, IoT, SaaS, and video streaming
    Media Solutions
    Provides solutions such as cloud-based user interface (UI), SW CAS, and STB middleware and products such as set-top boxes and customized tablets
Service Overview

References

See the customers using LG CNS's
telecommunications and media services.

LG U+

LG U+Constructed U Cube, the 5G-adaptive next-generation computer system for sales

LG U+

LG U+Constructed next-generation OSS and NMS for networks

LG U+

LG U+Selected as the developer/operator of data service integration

PoLG U+C

LG U+Provided total IT service establishment and operation service

KT

KTConstructed the next-generation BSS architecture

KT Bizmeka

KT BizmekaImplementation and operation of EZ (SaaS service)

KT

KTParticipated in a number of projects including DW, Integrated CMS, and PRM

CMB

CMBCloud UI & STB supply agreement

Keumgang Cable Network

Keumgang Cable NetworkCloud UI & STB supply agreement

D’Live

D’LiveSmart Wireless UHD STB supply agreement

Japan’s Softbank

Japan’s SoftbankSupplied tablets and developed Android SDK(Software Development Kit) for Pepper

SBS

SBSConstructed the digital broadcasting system

KBS

KBSConstructed the digital broadcasting system

YTN

YTNConstructed the digital broadcasting system

EBS

EBSConstructed the digital broadcasting system

Solution

  • Cloud UI (media platform)

    This is a virtual technology-based solution wherein all computations for the UI and services are conducted in the server (cloud) and processed images are sent from the server to devices such as set-top box and displayed on the screen.

  • Smart Machine-learning Unified Framework (SMUF)

    This integrated solution provides procedures from the development of machine learning and deep learning models to testing, operation, and service environment construction.

  • SPACE-N (OSS Solution)

    This inventory solution manages the network key equipment and facilities, for telecommunications, cable, and utility companies.

  • Smart Contact Center

    As an intelligent service based on AI and big data technology, the Smart Contact Center responds to customer inquiries without the need for call center staff.

  • DAP Talk

    DAP Talk provides AI-based chatbots and makes it possible for anyone to create their own chatbots quickly and easily.

  • Smart Store

    This future store solution provides access security, customer path analysis, product image recognition, and automated ordering systems.

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Restriction on unauthorized collection of email addresses

Using email collection programs or any other technical devices to collect email addresses displayed on this website without permission is prohibited. Failure to comply will lead to criminal charges in accordance with the "Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc."

Posting date: 2010.8.30

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LG CNS's Privacy Policy Close

LG CNS (hereinafter referred to as the “Company”) takes every measure to protect the rights and interests of the user by complying with the personal data protection regulations for information and communications service providers and setting up a privacy policy pursuant to the “Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.”

The Company notifies you of its privacy policy as follows:

  • 1. Personal information items to be processed
    1.1.

    The Company collects the following types of personal information to facilitate customer consultation and provide various services:

    Contact
    • Required information : Name, contact number, email, company, job position
    Downloading materials
    • Required information : Name, email
    • Optional information : Company, job position, department name
    Receiving blog updates
    • Required information : Name, email, occupation, company, job position
    • Optional information : Areas of interest

    You have the right to withhold consent to the collection of the required information and/or optional information. If you do not consent to the collection of the required information, however, use of service may be limited.

    1.2.

    The information below may be automatically generated and collected when you use our website services.

    IP address, cookies, date and time of visit, service use history

    1.3.

    How personal information is collected

    The Company collects personal information in the following ways:

    • When you use Contact Us, download materials: brochures, and white papers, and request to receive blog updates
    • When you access and use the services on LG CNS’s website
    • Through tools that collect the generated information
  • 2. Purposes of processing and using personal information

    The Company processes collected personal information for the following purposes:

    • To provide customer inquiry guidance (response) and status management
    • For smooth communication and handling of work among employees when answering customer inquiries
    • To provide resources and blog updates and use email marketing
  • 3. Sharing and providing collected personal information

    The Company shall use user's personal information within the scope specified in "2. Purposes of processing and using personal information,” and shall neither use such information beyond the scope of agreement without prior consent from the user nor disclose such personal information to third parties, in principle. The following cases are exceptions, however:

    • If the user has consented to the disclosure of information in advance
    • If such disclosure is in accordance with the laws, or if there is a request from an investigative agency according to the appropriate procedure and methods defined in the law for investigative purposes
  • 4. Processing and retention period of personal information

    The Company shall process and retain the following information for the specified period for the following reasons:

    4.1.

    Retaining information in accordance with company policy

    Processing and retention period of personal information
    Retention Items Retention Purpose Retention Period
    Name, email, contact number, company, job position Checking the inquirer’s details 60 months
    Name, email, occupation, company, job position, areas of interest Sending blog updates 60 months
    Name, contact number, email, company, job position, department name Email marketing 60 months

    If an individual has agreed to the retention period of personal information in advance, the Company may retain such information for the agreed-upon period.

    4.2.

    Retention of information in accordance with the relevant laws

    If an investigation is in progress due to a violation of related laws, the Company may retain personal information for a certain period of time until the investigation is completed according to the relevant laws.

  • 5. Consignment of personal information processing

    The Company consigns personal information processing as described below to improve its services and stipulates the necessary matters to ensure that personal information is safely managed upon conclusion of consignment contracts (prohibiting the processing of personal information for purposes other than fulfilling the consignment contract, restricting re-consignment, taking measures to ensure stability) pursuant to the relevant laws. In the event of a change of the consignee, the Company shall disclose the fact through this Privacy Policy without delay.

    • Consignee name: Amazon Web Service
    • Consignment work and purpose: Data storage and system operation
    • Personal information transferred from: AWS Seoul Region
    • Transferred personal information items: All personal information collected during the service provision process
    • Date and time of personal information transfer: When the user enters the necessary information for using the service
    • How personal information is transferred: Personal information is stored in the AWS cloud computing environment.
    • Period of retention and use of personal information: Personal information is stored until membership withdrawal or expiration of personal information.
  • 6. Rights of the user and the legal representative, how to exercise the rights
    • Users may view, modify, or request deletion of his or her registered personal information at any time. If the user is younger than 14 years, the user’s legal representative may do the same with the user’s personal information.
    • If you contact the manager of personal information protection via mail, phone, or email, the Company shall handle the request immediately after the request clarification procedure.
    • If the user requests correction of a personal information error, the Company may not use or provide the user’s personal information until the correction is completed. Moreover, if the incorrect personal information is already provided to a third party, the Company shall send the corrected information to the third party immediately.
    • The Company shall process personal information that has been canceled or deleted at the request of the user or legal representative according to “4.Processing and retention period of personal information,” and shall not view or use such information for any other purposes.
  • 7. Installation and operation of the automatic personal information collection tool and refusal by the user to use the tool

    The Company operates “cookies” that frequently store and find user information. A cookie refers to a very small text file sent by the server used to operate our website on browser and is stored on local computer hard disks. The Company uses cookies for the following purposes:

    ▶ Purpose of using cookies
    • You have the option to install or not to install cookies, which are used to analyze the frequency of access and visiting times of members and non-members for the identification of their preferences and interests and to track visitors and identify their degree of participation in various events and number of visits for the provision of targeted marketing and personalized services. Therefore, you can set web browser options to allow all cookies, check each time a cookie is saved, or refuse to save any cookies.
    ▶ How to refuse cookie installation

    Example : You can set the options in your web browser to allow all cookies, check and confirm each time a cookie is saved, or refuse to save any cookies.

    Example of setting the options (for Internet Explorer): At the top of the web browser, go to Tools> Internet Options> Privacy. If you refuse the installation of cookies, however, there may be difficulties in using our website services.

  • 8. Technical and administrative measures for protecting personal information

    The Company enforces technical and administrative measures to secure the safety of your personal information, so that it is not lost, stolen, leaked, altered, or damaged when processed.

    8.1.

    Technical measures for protecting personal information

    • The company enforces the following technical measures to secure the safety of your personal information and prevent it from getting lost, stolen, leaked, altered, or damaged when processed.
    • In preparation for external intrusions such as hacking, each server uses an intrusion prevention system and a vulnerability analysis system to maximize security.
    8.2.

    Administrative measures for protecting personal information

    • Restriction and training of personal information controllers

      Only the personal data protection officers of the Company can be assigned the role of personal information controller. Personal information controllers are given separate passwords that are regularly updated, and they must receive regular training to strengthen and emphasize compliance with the personal information processing policy.

    • Restriction of access to the personal information processing system

      The Company has set up internal standards for system access authority of personal information controllers to manage the granting, changes, and cancellation of access rights. The Company implements measures to manage personal information controllers, such as operating the standards for generating access passwords and managing password change intervals.

    If your personal information is lost, leaked, altered, or damaged by the mistake of an internal manager or in any technical or administrative accident, the Company shall immediately notify you of the fact, take appropriate measures, and make the corresponding compensation.

  • 9. Procedure and method for destroying personal information

    The Company shall destroy your personal information without delay after achieving the purpose of collecting and using personal information. The Company shall destroy personal information through the following procedure.

    9.1.

    Destruction procedure

    The Company shall store personal information entered for a certain period of time after the purpose of collecting this information is achieved for the purpose of protecting the information in accordance with the internal regulations and the relevant laws (see Processing and retention period of personal information), and then destroy the information at the end of the retention period. Personal information stored for said retention period is not used for other purposes unless required by law.

    9.2.

    Destruction method

    • Any personal information stored in electronic form shall be deleted from hard storage devices with technical methods that renders it irrecoverable.
    • Personal information printed on paper shall be shredded/pulverized by a grinder or destroyed by incineration.
  • 10. Contact information of the chief privacy officer and the personal data protection officer

    The Company designates the following department and chief privacy officer to protect users’ personal information and settle any complaints regarding personal information.

    Chief Privacy Officer’s E-mail
    • Name: Jang Hyuk
    • Department: Public Relations Team
    • Position: Team leader
    • Phone number: 02-2099-1095
    • Email address : hchang@lgcns.com
    Personal Data Protection Cfficer
    • Name: Ryu Seung-hee
    • Department: PR Team
    • Position: Associate manager
    • Phone number: 02-2099-1786
    • Email address: seunghee@lgcns.com
    For other questions about reporting or consultation on privacy violations, please contact the following institutions.
  • 11. Etc

    Please note that this Privacy Policy does not apply to the collection of personal information by websites linked to the Company’s website.

  • 12. Duty of Notification

    In case of any additions, deletions, or modifications to the current Privacy Policy, the Company will notify you in advance through the Notification section of its website.

    Date of enforcement: 2019.9.20

Consent to LG CNS's Processing of Personal Information (Contact Us) Close
  • Processing and use of personal information

    The collection and use of personal information by LG CNS Co., Ltd. (hereafter referred to as the “Company”) require the consent of the user in accordance with the “Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.” I consent to the collection and use of my personal information by the Company.

  • 1. Personal information items to be processed
    • Personal information items to be entered : name, contact number, email, company, job position
    • Automatically collected personal information items : IP address, cookies, date and time of visit, service use history
  • 2. Purpose of processing and using personal information

    The collected personal information is processed for the following purposes.

    • To provide information and guidance (answers) to customer inquiries and manage their status
    • For smooth communication and handling of work among employees to answer customer inquiries
  • 3. Consignment of personal information processing

    The Company consigns personal information processing as described below for the improvement of its services and stipulates the necessary matters to ensure that personal information is safely managed upon conclusion of consignment contracts (prohibiting the processing of personal information for purposes other than fulfilling the consignment contract, restricting re-consignment, and taking measures to ensure stability) pursuant to the relevant laws. In the event of a change of consignee, the Company shall disclose such fact through this Privacy Policy without delay.

    • Consignee name : Amazon Web Service
    • Consignment work and purpose : Data storage and system operation
    • Personal information transferred from : AWS Seoul Region
    • Personal information items transferred : All personal information collected during the service provision process
    • Date and time of personal information transfer: When users enter information necessary to use service
    • How personal information is transferred : Personal information is stored in the AWS cloud computing environment.
    • Period of retention and use of personal information : Personal information is stored until membership withdrawal or expiration of personal information.
  • 4. Treatment and Retention Period of Personal Information

    The Company shall destroy your personal information without delay after achieving the purpose of collecting and using such personal information. Nonetheless, the information below shall be retained for the specified period for the following reasons.

    • All entered personal information items shall be retained for 60 months and destroyed thereafter.
    • Individuals wishing to have their name and email information destroyed can contact us at webmaster@lgcns.com, and we will process such requests immediately.
    • If an individual has agreed to the retention period of personal information in advance, the Company may retain such information for the agreed-upon period.

    For more information on the collection and use of personal information, please refer to the <Privacy Policy> published on LG CNS's website (www.lgcns.com)

Consent to LG CNS's Processing of Personal Information (Regarding Data Download) Close
  • Processing and use of personal information

    Collection and use of personal information by LG CNS Co., Ltd. (hereafter referred to as the “Company”) requires consent of the user in accordance with the “Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.” I consent to collection and use of my personal information by the Company.

  • 1. Personal information items to be processed
    • Personal information items to be entered: name, email, company (affiliation), work title, divisional affiliation
    • Personal information items automatically collected: IP addresses, cookies, date and time of visit, service use history
  • 2. Purpose of processing and using personal information

    Collected personal information is processed for the following purposes.

    • To provide resources and blog letters and use email marketing
  • 3. Consignment of personal information processing

    The Company consigns personal information processing as follows for improving its services and stipulates matters necessary to ensure that personal information is safely managed upon consignment contracts (prohibiting processing of personal information for other purposes than fulfilling the consignment contract, restricting re-consignment, taking measures to ensure stability) pursuant to the relevant laws. In the event there is a change of consignee, the Company shall disclose this fact through this Privacy Policy without delay.

    • Consignee name: Amazon Web Service
    • Consignment work and purpose: Data storage and system operation
    • Personal information transferred from: AWS Seoul Region
    • Personal information items transferred: All personal information collected during the service provision process
    • Date and time of personal information transfer: When the user enters information necessary for service use
    • How personal information is transferred: Personal information is stored in the AWS cloud computing environment.
    • Retention and use period of personal information: Personal information is stored until membership withdrawal or the expiration of personal information.
  • 4. Treatment and Retention Period of Personal Information

    The Company shall destroy personal information without delay after achieving the purpose of collecting and using this personal information. However, the information below shall be retained for the specified period for the following reasons:

    • All entered personal information items shall be retained for 60 months and be destroyed thereafter.
    • Individuals wishing their name and email information to be destroyed can contact us at webmaster@lgcns.com, and we will process these requests immediately.
    • If the individual has agreed to the retention period of personal information in advance, the Company may retain such information for the agreed period.

    For more information on collection and use of personal information, please refer to the <Privacy Policy> published on the LG CNS website (www.lgcns.com).

Consent to LG CNS's Processing of Personal Information (Receiving Solution and Event Information) (Optional) Close

The collection and use of personal information by LG CNS Co., Ltd. (hereinafter referred to as the “Company”) require the consent of the user in accordance with the “Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.” I consent to the collection and use of my personal information by the Company.

  • 1. Personal information items to be processed
    • Personal information items to be entered: name, email, company (affiliation), department, job position
    • Automatically collected personal information items: IP address, cookies, date and time of visit, service use history
  • 2. Purpose of processing and using personal information

    Collected personal information is processed for the following purposes:

    • Receiving emails for information about newly launched LG CNS solutions, newsletters (blogs), and events.
  • 3. Consignment of personal information processing

    The Company consigns personal information processing as described below for the improvement of its services and stipulates the necessary matters to ensure that personal information is safely managed upon conclusion of consignment contracts (prohibiting the processing of personal information for purposes other than fulfilling the consignment contract, restricting re-consignment, taking measures to ensure stability) pursuant to relevant laws. In the event of a change of consignee, the Company shall disclose such fact through this Privacy Policy without delay.

    • Consignee name: Amazon Web Service
    • Consignment work and purpose : Data storage and system operation
    • Personal information transferred from : AWS Seoul Region
    • Personal information items transferred : All personal information collected during the service provision process
    • Date and time of personal information transfer: When users enter information necessary for service use
    • How personal information is transferred : Personal information is stored in the AWS cloud computing environment.
    • Period of retention and use of personal information : Personal information is stored until membership withdrawal or expiration of personal information.
  • 4. Treatment and Retention Period of Personal Information

    The Company shall destroy personal information without delay after achieving the purpose of collecting and using such personal information. Nonetheless, the information below shall be retained for the specified period for the following reasons:

    • All entered personal information items shall be retained for 60 months and shall be destroyed thereafter.
    • Individuals wishing to have their name and email information destroyed can contact us at webmaster@lgcns.com, and we will process such requests immediately.
    • If the individual has agreed to the retention period of personal information in advance, the Company may retain such information for the agreed-upon period.
  • 5. You may resuse the collection and use of personal information as described above.

    If you do not agree, however, receipt of LG CNS’s solution and event information may be restricted.

    For more information on the collection and use of personal information, please refer to the <Privacy Policy> published on the LG CNS website (www.lgcns.com)